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Service is about people. Success is about processes that make people more effective. We invest as much in training, systems, and process enhancement in our service team as firms many times our size. In fact, on any given day, 4% of our workforce is in training. We're 100% committed to customer service.
When you call us for service, you'll immediately start talking to an engineer who's locked in on your needs. No runaround, no delay, no falling through the cracks. Thanks to processes like our innovative Automatic Call Distribution (ACD) and systems like our advanced service software and tiered network operations center, we can assure our customers that nothing will "fall through the cracks." Our paperless dispatch system makes our field engineers that much more efficient — and accurate — in responding.
You'd expect our field engineers to know the technology. They do, inside and out. But their training and individual development plans make them experts in a lot more than that. Our engineers understand business and profitability, and that helps keep us a step — or two — ahead of our competitors.
Imagine a company where the innovators and doers are on the front line. That's Advanticom. We can help you get there.
For more information about Advanticom's best practices in support and
service, please click here.
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